User Guide

Privacy Policy

"lolab Co., Ltd." (hereinafter referred to as the "Company") values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.” Through the personal information processing policy, the Company informs you of the purpose and method of using the personal information provided by customers and what measures are being taken to protect personal information.
If we make changes, we will revise this Privacy Policy to reflect such changes and revise the effective date included at the end of this policy. The most current version of the Privacy Policy will always be available on the website notice (or by the individual notice).

Privacy Policy Effective Date: December 15, 2020.

Personal information items that we collect

lolab collects and uses personal information under the following conditions:
Collected items
Name, email, Department, cookies, etc.

How to collect personal information
Website (visit history)

Purpose of collection and use of personal information

lolab collects and uses personal information under the following conditions:
User management
Identification according to use, personal identification, prevention of fraudulent use by unsubscibed users and prevention of unauthorized use, confirmation of intention to join, age confirmation, complaint handling etc., providing notices

Use for marketing and advertising
Delivery of advertising information such as events, identification of access frequency, or statistics on the use of service by users

Period of retention and use of personal information

The user's personal information is to be destroyed immediately once the purpose of the collection and use of personal information is fulfilled. The procedure and method of destruction is as follows: However, if it is necessary to preserve it in accordance with the provisions of the relevant laws and regulations, the Company will keep the user information for a certain period set forth in the relevant laws and regulations as follows.
- Preservation grounds: Records on contracts or subscription withdrawals
- Retention period: 3 years
- Records on contracts or subscription withdrawals: 5 years
- Records on payment and supply of goods, etc.: 5 years
- Records on handling consumer complaints or disputes: 3 years

Procedures and methods for destroying personal information

The user's personal information is to be destroyed immediately once the purpose of the collection and use of personal information is fulfilled.
The destruction procedure and method are as follows.
Destruction procedure
The information entered by the user for user registration, etc., is transferred to a separate DB after the purpose is achieved (separate filing cabinet in the case of paper) and is subject to information protection according to internal policies and other related laws (see the Period of retention and use). It is destroyed after being stored for a period of time.
Personal information transferred to a separate DB is not used for any purpose other than being retained unless otherwise required by law.

Destruction method
- Personal information stored in the form of an electronic file is deleted using a technical method that cannot reproduce the record.

Provision of personal information

In principle, the company does not provide the user's personal information to a third-party. However, exceptions are made in the following cases.
- Users have agreed in advance
- In accordance with the provisions of the law or in accordance with the procedures and methods set forth in the law for the purpose of investigation, if there is a request from the investigative agency

Consignment of collected personal information

The Company subcontracts a third-party specialist company as follows for service implementation.
- Contractor: THREEWAY Co., Ltd
- Subcontracted task: website and system management

Rights and obligations of data subjects and legal representatives and methods of its exercise

Users may at any time exercise the rights to request for access and correction of their personal information, and request the withdrawal of their agreement to personal information processing.
Privacy Protection Department: Management Support part

1. Request to view personal information
2. Request for correction if there are any errors
3. Request to delete
4. Request to stop processing
※ In the case of children under 14 years of age, the legal representative is given the right to inquire, edit and delete personal information, suspend the processing of personal information, and withdraw consent to collect, use or provide personal information.

Installation, operation, and rejection of automatic personal information collection devices

lolab uses 'cookies' to find and store customer information when necessary for website operation. Cookies are a small text files sent to your browser by the server used to operate the company's website and are stored on your computer's hard disk. The company uses cookies for the following purposes.
▶ What is a cookie?
A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a User's computer hard disk while the user is browsing that website.

▶ Purpose of use of cookies, etc.
lolab uses cookies which save and retrieve user information in order to provide personal customized service. When a user visits the website, the website server reads cookies stored on the user's device to maintain environment settings and customized services. Cookies help the user use the website easily and conveniently by finding out the user's preferences. Also, they are used to provide customized marketing information by tracing the number of visiting to the website and use patterns.

▶ What if I want to refuse to collect cookies?
Users have the option to install cookies. Therefore, the user may allow all cookies by setting options in the web browser, check whenever a cookie is saved, or refuse to save all cookies. However, if you refuse to install cookies, you may find it inconvenient to use the web and have difficulty using some services that require login.

▶ Example of setting
1) For Internet Explorer: Tools menu at the top of the web browser > Internet Options > Privacy > Settings
2) For Chrome: Settings menu on the right side of the web browser > Show advanced settings at the bottom of the screen > Content settings button for personal information > Cookies

Complaint service regarding personal information

lolab has designated the Privacy Protection Officer and a department responsible for responding to user inquiries regarding personal information and resolving related complaints.
Privacy Protection Department: Management Support part
Tel: 02-555-2979 / inquiry: (Tel) 070-7705-3062 / inquiry: (Tel) 1533-3456
Email :

Privacy Protection Officer : Kangrim Choi
Tel: 02-555-2979 / inquiry: (Tel) 070-7705-3062 / inquiry: (Tel) 1533-3456
Email :

For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Privacy Protection department. lolab will do its best to listen to you and promptly answer any questions you may have.
1.Personal Information Infringement Report Center ( without area code)
2.Information Protection Mark Certification Committee( without area code) 
3.Supreme Prosecutor’s Office Republic Of Korea( / 1301 without area code)
4.Elctronic Cybercrime Report & Management system( / 182 without area code)
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